Refund policy
At Paw Daisy, customer satisfaction is our top priority, and we strive to provide a smooth shopping experience. Our refund policy is designed to ensure fairness and transparency in all transactions.
Returns & Refund Procedures
1. Proof of Purchase Requirement
A valid proof of purchase is required to process all refunds and exchanges, including gifts. Acceptable proof of purchase includes a receipt, order confirmation email, or original transaction record.
If a product was given as a gift, the original purchaser must contact us directly with valid proof of purchase to initiate a refund or exchange. Without confirmation from the original purchaser, we are unable to process refunds or exchanges for gift items.
2. Refund Eligibility
Most items purchased from Paw Daisy are eligible for a refund within 30 days of delivery. Eligibility is determined by the condition of the item and the reason for return, subject to our return criteria.
Some items may not be eligible for a refund, including opened or used products, due to hygiene reasons, perishable nature, or other specific restrictions.
3. Return Shipping & Low-Value Item Policy
Unless the return is due to our error (e.g., wrong item shipped or defective product), return shipping costs are the responsibility of the customer. If the return is due to a Paw Daisy error, we will cover the return shipping cost.
＜Defective or Incorrectly Shipped Items – No Return Required＞ For defective or incorrectly shipped items of any value, a physical return is not required. To request a refund, please submit the following to pawdaisy.support@gmail.com within 30 days of delivery:
- Multiple photos showing the overall condition of the item, the defective area, tags, and packaging from different angles
- A video demonstrating the defect or issue (required for defective items)
- A photo including a piece of paper with your order number written on it, placed next to the item
All refund requests are subject to review and approval by our team. Refunds will only be issued after we have confirmed the claim is valid. We reserve the right to deny requests that do not meet the above requirements.
4. Refund Processing
Once we receive the returned item, our team will inspect it to confirm it meets our return criteria. Upon approval, we will initiate a refund to your original payment method within 2–3 business days. You will be notified of the status of your refund request via email.
Please note that the time for the refund to appear in your account varies by payment method:
- PayPal: Processing may take up to 48 hours, with additional time for the funds to reflect in your account.
- Credit Card: Refunds typically take 7–14 business days to appear, depending on your card issuer and intermediary banks.
5. Customer Support
Our dedicated customer support team is available to assist with any refund-related questions or concerns. Please contact us at pawdaisy.support@gmail.com.
6. Policy Updates
Paw Daisy reserves the right to update or modify this refund policy at any time without prior notice. Any changes will be communicated through our website or other relevant channels.
7. Dispute Resolution
In the event of a refund-related dispute, Paw Daisy will make every effort to resolve the issue in a fair and timely manner. Please contact our customer support team with any questions or concerns.
8. Additional Notes
- Shipping fees are non-refundable.
- Customs duties and import taxes are non-refundable.
- Paw Daisy reserves the right to refuse compensation if a customer returns a package without prior approval (via email), ships to an incorrect address, returns the wrong item, or sends an empty package.
By shopping at Paw Daisy, you agree to the terms outlined in this refund policy. We appreciate your understanding and cooperation in following these guidelines to ensure a smooth shopping experience for all customers.
If you have any questions or concerns regarding our refund policy, please don't hesitate to reach out. Thank you for choosing Paw Daisy for your pet care needs.
30-Day Refund Policy
For defective items or order processing errors (wrong item delivered, defective item received, or any discrepancy caused by our handling), we offer a full refund within 30 days of delivery. A physical return is not required — please submit photos, a video, and your order number as outlined in Section 3 above. To initiate a refund, please email us at pawdaisy.support@gmail.com.
Damaged Items
If a product has a manufacturing defect, you may request an exchange within 30 days of delivery. We may ask you to submit photographic evidence of the defect to pawdaisy.support@gmail.com. If your claim is found to be valid, we will cover the cost of reshipping. Please note that refund requests will not be accepted for any reason after 30 days of delivery.