Shipping policy

1. Is shipping free?

All orders ship free of charge.

Please note: Customers are responsible for any customs duties, import taxes, or fees charged by their country's customs authority. These charges are not included in the purchase price and are non-refundable.

2. How can I track my package?

Your tracking number will be included in your shipping confirmation email, typically within 1–3 business days after your order is placed. Please allow up to 7–10 business days for tracking information to update after you receive your tracking number. Please note that tracking may not update during transit, but information will be updated once your package arrives in the US. Thank you for your patience.

3. How long does shipping usually take?

How long does shipping usually take?
Orders are processed and shipped within 1–3 business days. We currently ship to the United States, Canada, Australia, the United Kingdom, Ireland, Germany, and Singapore. Once shipped, please allow the following estimated delivery times:
Standard delivery to the US: 8–14 business days

Standard delivery to Canada, Australia, the United Kingdom, Ireland, Germany, and Singapore: up to 20 business days

Please note: We currently do not offer delivery to remote areas of Hawaii and Alaska.

4. I ordered multiple items. Will they all arrive at the same time?

Items in the same order may be shipped separately and arrive at different times. This is normal for our fulfillment process. You will receive individual tracking numbers for each shipment.

5. Can I change my shipping address after my order has shipped?

Unfortunately, once an order has shipped, we are unable to make changes to the delivery address. Please double-check your shipping information before placing your order. If you notice an error immediately after ordering, contact us at pawdaisy.support@gmail.com as soon as possible and we will do our best to assist.

6. What if my package is delayed or lost?

If your package has not arrived within 30 days of your shipping confirmation email, please contact us at pawdaisy.support@gmail.com with your order ID and tracking number. We will investigate and work with you to resolve the issue.

Please note: We are not responsible for delays caused by customs clearance, carrier issues, or events beyond our control. However, we will always do our best to assist you.

7. What should I do if I received the wrong item?

If you received an incorrect item, please email us at pawdaisy.support@gmail.com within 30 days of delivery with the following information:

  • Order ID
  • A photo of the incorrect item
  • Name of the missing product
  • Name of the product you received

8. I didn't receive all the items in my order. What should I do?

If you did not receive all items in your order, please email us at pawdaisy.support@gmail.com within 30 days of delivery with the following information:

  • Order ID
  • Name of the missing product
  • Name of the product you received